Using this site
Helen Brand takes no responsibility for the content that is supplied or curated. We do our best to insure that the information supplied here is correct.
We respect your right to privacy and will always do out absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
Normally we only hold names and email addresses you provide us, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances this data is destroyed once it is no longer relevant or required, or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case we can hold data for up to seven years.
Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history.
Emails are normally kept until our inbox is over-flowing and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.
We strive to ensure that our website is accessible to all people regardless of ability or disability. We have invested a significant amount of resources to help ensure that this website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
We monitor our website using automated audit programs such as Google Chrome, Lighthouse and WAVE as these provide a snap shot for obvious issues.
We try to improve our websites accessibility in line with Content Accessibility Guidelines (WCAG 2.1). This international standard is used by certain law enforcement agencies around the world to measure accessibility. Whilst we appreciate the legal position we consider the user is a better judge of a websites accessibility and are actively pursuing a change in the law.
To comply with said legislations we use AQA to run automated audits which generate a comprehensive audit report comparing the code on your website to the WCAG 2.1 standard.
We are very open and if you have any access issues please email me and I will endeavour to (a) sort out the issue or (b) if required we can try and provide the content using a different method.
Screen Readers And Assistive Technology Tools
But we believe that the true test of any sites accessibility is assessed by the people who use the site. We regularly have the website checked out by people trained to be assistive technology engineers.
We also check the website using Apples built in screen reader and Google Chrome Browser.
The site was last audited on Monday the 12th July 2021.
Results for 12th July 2021
The site scored 100% on Lighthouse for Accessibility.
WAVE report generated 0 errors and 0 contrast errors
The site is scheduled to be assessed with a JAWS and Apple screen reader.
A full report is available on request.
We continue in our efforts to constantly improve the accessibility of this site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use for all regardless of ability or disability.
Despite our efforts to make all pages and content accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on this website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please email me.
Data Protection Officer
In most circumstances, I will respond within 30 days with the data requested.
If we suspect any abuses of this requirement (multiply requests in a short space of time etc.), I reserve the right to refuse.
For most requests to be processed, I will need you to provide prof as to who you are and that you have a lawful right to access the data being requested.